It’s our pleasure to announce the launch of our new website! The Sol Ecolution website is the go-to platform for up-to-date information on our ongoing and completed projects and an outline of our services, commercial solar offering and retail solarization. To learn more about what we do, users can also engage with our interactive map showcasing our regional footprint.
Sol Ecolution’s new website allows us to engage directly with our customers while displaying the scope of our sustainable energy work. Visit our website at https://bit.ly/3TiIYgY and feel free to reach out to us with your queries and/or suggestions.
The Sol Group is proud to supply Puerto Rico with a reliable source of certified fuels, 87 and 93 octane gasolines and Ultra Low Sulfur Diesel which comply with the required local and US specifications
Sol Wins Big at the 2022 Institute of Dominica Customer Service Awards
Dominica, October 4, 2022 – Sol EC Ltd (Sol) was declared the Best Customer Service Innovator Organization by the Dominica Institute of Customer Service at the organization’s 2022 Service Excellence Awards. The prestigious award was presented to Sol for its innovative remote monitoring devices that give customers a convenient way to monitor their cooking gas (LPG) level from any smartphone device. The award also serves to acknowledge Sol’s use of smart technology through the Otodata app and investing in Service Learning for frontline service staff.
Ms. Deborah Edward, General Manager for SOL EC LTD St. Lucia & Dominica, was the recipient of the Customer Service CEO award. In her acceptance speech, Ms. Edward thanked several of her Sol team members for their help along her journey to foster a culture of customer excellence within Sol. She further expressed her appreciation, stating that “this win is for our team who gives 100% every day, our customers who choose Sol over and over, and our Company for trusting me to lead with purpose and on purpose!”
Ms. Edward was joined by Nedson Defoe, who works at Sol in the capacity of Driver/Plant Attendant, and Fearn John Baptiste, Assistant Accountant at Sol, who took home the awards for Customer Service Champ and Customer Service Professional respectively. In all, Sol walked away with four of the nine awards, making it the most awarded company in the 2022 Service Excellence Awards.
Service Excellence Awardees in the individual categories are selected through a process whereby customers take surveys to share feedback based on their customer experiences at several organizations. These organizations are then invited to nominate members for the various categories and, finally, the institute contacts the organizations’ customers to verify their submissions based on their past engagement with the nominees.
President and Co-Founder of the Institute of Dominica Customer Service, Mrs. Natasha Yeeloy-Labad, assured that their board of directors is “committed to transforming, advocating and providing the muscle around sharing with businesses the benefits of service literacy.” She continued by indicating her confidence that Dominica “is completely worthy of the honor of service excellence and we must facilitate an enabling environment for making her a haven of service excellence.”
Commenting on Sol’s big wins at the awards, Ms. Edward noted that Sol is a world-class organization offering world-class service, and that the company invests significant resources of time, money and training to ensure its customers in Dominica and across the region receive quality service. “Sol has a deep commitment to the communities in which we live, work and play”, she said, “and our core values of safety, integrity, community and respect have a tremendous impact on the way that we do business.”
This year marks the 2nd instalment of the Institute of Dominica Customer Service’s Service Excellence Awards and the first gala event in recognition and celebration of the awardees. Ms. Edward says that Sol intends to continue its long tradition of customer excellence into the future and thanked the Dominica Institute of Customer Service for recognizing Sol’s commitment to customer service.
The Sol Group is a leading petroleum company, operating in 23 countries across the Eastern Caribbean, Jamaica, Puerto Rico, Dominican Republic, Bermuda, Bahamas, Cayman, Belize, Guyana, St. Croix, Suriname, French Guiana, Martinique and Guadeloupe. Sol supplies fuels, lubricants, bitumen, and LPG through an extensive service station network, with marine, aviation and commercial operations in the Caribbean. For more information, visit www.solpetroleum.com
We continue to support our communities! Sol Puerto Rico Limited is grateful for the opportunity to collaborate with La Fondita de Jesús to continue assisting those affected in the aftermath of Hurricane Fiona. #JustHelp#SupportingOurCommunities #SolCares #Mobile #MobilePR #oneCommunityOneGoal
We continue to support our communities! Sol Puerto Rico Limited is grateful for the opportunity to collaborate with the Banco de Alimentos Puerto Rico to continue helping those affected after Hurricane Fiona. #JustHelp#SupportingOurCommunities #SolCares #Mobile #MobilePR #oneCommunityOneGoal
We continue to support our communities! Sol Puerto Rico Limited is grateful for the opportunity to collaborate with Salvation Army Puerto Rico to continue assisting those affected in the aftermath of Hurricane Fiona. #JustHelp#SupportingOurCommunities #SolCares #Mobile #MobilePR #oneCommunityOneGoal