• 2nd Floor Mahogany Court, Wildey Business Park, St Michael, Barbados

  • 1 (246) 431 4800


Shell Customer Satisfaction Survey

Tell us about your last visit to one of our Shell service stations for a chance to win!

    • Home
    • Shell Customer Satisfaction Survey

Thank you for your feedback! We take your comments seriously as we tirelessly work to improve the customer experience for everyone who visits our service stations.

Please select the country where you are located

Terms and Conditions for “Tell Shell” Online Feedback

Below are the terms and conditions for the “Tell Shell” Online Feedback monthly prize draw promotion.

Participants

  1. This promotion is open to all persons aged 18 years or over and who are a resident of Suriname, Belize and Guyana. This includes any syndicate or collection of persons acting in concert; any person entering via an agent or using the services of, or which is an entity carrying on the business of entering the prize promotion.
  2. Internet access required.

How to enter

  1. The “Tell Shell” monthly prize draw promotion runs from July 1, 2015 to December 31, 2018, inclusive (the “Promotional Period”). There are thirty-six [36] monthly prize draws in total during the Promotional Period i.e. there will be one prize draw each in Suriname, Belize and Guyana in respect of each calendar month during the Promotional Period.
  2. With any purchase at one of the participating establishments, the attendant will provide an invitation card to the customer to participate in a survey regarding the service received that day in order to enter into one of the prize draws. In order to participate in the survey the customer shall complete and submit the “Tell Shell” feedback form at the address indicated in the card (Belize: www.shell.com/BLZ/tellshell; Guyana: www.shell.com/GUY/tellshell; Suriname: http://www.shell.com/SUR/vertelshell). A properly completed “Tell Shell” feedback form qualifies as a single entry into the relevant prize draw; only one entry per person per calendar month.
  3. To be entered into the prize draw for a particular calendar month, participants must submit their “Tell Shell” feedback form before 23:59 local time on the last day of the applicable calendar month (the “Closing Time”).
  4. All valid entries will be automatically entered into the relevant prize draw.
  5. The Promoter does not accept any responsibility for entries lost, damaged or delayed due to technical problems. Proof of sending will not be accepted as proof of receipt.
  6. No applications from agents, third parties, organized groups or applications automatically generated by computer will be accepted.

The prize draw

  1. The prize draws will be conducted by the Promoter. The winner of each prize draw will be randomly selected from all valid entries received in respect of that particular prize draw on the next working day following the Closing Time for that prize draw. Those winners that do not provide a telephone number where they can be reached will be disqualified.
  2. Winners will be contacted by Sol within twenty-one [21] days of the Closing Time for the relevant prize draw by telephone and/or by email using the contact details provided by him/her to Shell at the time of completing the “Tell Shell” feedback form. If the winner cannot be contacted or is not available or responsive within this period, the prize will be considered abandoned at which time the Promoter reserves the right to re-draw a winner from the remaining entries received in respect of that particular prize draw. The prize will be delivered to the winner on presentation of valid identification on-site and in person on a date and time as agreed with the Promoter.

Prizes

  1. There is 1 (one) prize of the equivalent in local currency of US$50 (fifty US$) worth of Shell fuel vouchers to be won each calendar month during the Promotional Period. In total, there are [12] prizes to be won per market. Shell fuel vouchers can only be used to purchase Shell fuel at participating Shell service stations in the corresponding winning market and are subject to the terms and conditions as stated thereon. Shell fuel vouchers must be utilized by the expiry date stated on the vouchers and no extensions will be permitted.

Promoter Rights

  1. In the event of unforeseen circumstances the Promoter reserves the right to offer an alternative prize of equal or greater value.
  2. The Promoter accepts no responsibility for any technical issues, system or software failures encountered on the website address provided (i.e. www.shell.com/BLZ/telshell, www.shell.com/GUY/tellshell or www.shell.com/SUR/vertelshell) or during entry into the promotion. The Promoter tries to ensure the standard of the website remains high but cannot be held responsible for interruptions of service. The Promoter reserves the right to suspend temporarily the operation of the website without notice in the case of system failure, maintenance or repair or for any other reason beyond its control. The Promoter accepts no responsibility for any incomplete forms or incorrect information provided.
  3. By participating in this promotion, to the extent only permitted by applicable law, the Promoter is granted the right to use a winner’s voice, image, photograph, name and likeness for publicity and in advertising, marketing or promotional material without any compensation or prior notice to the winner and in entering the promotion, all entrants consent to the same.
  4. No cash alternative will be offered and the prize is non-transferable. By accepting the prize, a winner agrees to hold the Promoter and its affiliates harmless against any and all claims and liability arising out of the award of, the use or misuse of any prize. Where the law implies warranties, which cannot be excluded, the Promoter’s liability for breach of those warranties is limited to resupplying the prize (or paying for the costs thereof), where this is permitted by law. A winner assumes all liability for any injury or damage caused, or claimed to be caused by participation in this promotion or use or redemption of any prize.
  5. If proven to be technically incorrect or in the event of breach of security and also fraud, the Promoter reserves the right to cancel or suspend the promotion. In addition, the Promoter reserves the right to extend any time limit relating to the Promotion for whatever reason.
  6. The Promoter’s decision is final in every situation including any not covered above and no correspondence will be entered into.

General

  1. By entering the promotion participants will be deemed to have accepted and be bound by the terms and conditions which will be interpreted in accordance with Suriname, Belize, and/or Guyana law and subject to the exclusive jurisdiction of the Suriname, Belize, and/or Guyana courts.
  2. The name and country of the winners will be made available on request to those sending an email to [email protected] within 6 weeks of the relevant prize draw Closing Time.
  3. By entering the promotion all participants agree that their data may be used to be contacted for communication of winning a prize and for publicity purposes as stated above. The winner’s name and country will be provided on request. A request to access, update or correct any information should be directed to the Promoter at the address set out below.

Promoters: Suriname: SOL Suriname N.V., Stiviweg BR1, Paramaribo, Suriname; Belize: SOL Belize Limited, 2 ½ Miles Philip Goldson Highway, Belize City, Belize; Guyana: SOL Guyana Inc., BB Rome, Agricola, Greater Georgetown, GUYANA. These entities are Shell licensees and use the Shell Trademarks under a license agreement.