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Message from our CEO, Gerard Cox


English
After the devastating effects of Hurricanes Irma and Maria, Sol teams have been working around the clock to restore supply and to help those affected in any way we could. We have restored the majority of our networks in the impacted territories and, as we continue our efforts to rebuild this region we all call home, The Sol Group would like to take a moment to reflect, and reaffirm our commitment to our communities. Here is a message from our CEO, Gerard Cox.
Spanish
Tras los efectos devastadores de los huracanes Irma y María, equipos de Sol han trabajado contra el reloj para restablecer suministros y ayudar a los afectados de cualquier manera posible. Hemos restablecido la mayor parte de nuestras redes en los territorios afectados, y, mientras continuamos con nuestros esfuerzos para reconstruir esta región que todos llamamos hogar, The Sol Group quiere aprovechar este momento para reflexionar y reafirmar nuestro compromiso con nuestras comunidades. El siguiente es un mensaje de nuestro CEO, Gerard Cox.

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Sol Puerto Rico visita Comunidades


El equipo de Sol Puerto Rico, en conjunto con un grupo de contratistas y detallistas cumplieron con su necesidad de servir con amor, estrechar las manos y estar cerca de los residentes en las comunidades de Utuado a las que entregaron suministros, agua potable y artículos de primera necesidad.

Nos enorgullecen nuestro equipo de Sol Puerto Rico, detallistas, contratistas y al equipo de San Benito Basketball por ser parte de este gran esfuerzo.

Reiteramos nuestro compromiso con Puerto Rico. Esta vez visitamos el Barrio Paraíso de Fajardo.

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Committed to our Territories

English
In the wake of Hurricane Irma, the entire Caribbean is rallying together to help rebuild this region we all call home.
At Sol, we are committed to the impacted territories and continue to play our part in the restoration process. Our Corporate Crisis Management Team has been mobilised and is working around the clock to ensure the safety and security of our local teammates by providing essential items, medical supplies and equipment.
Restoring our capability to provide fuels and other essential services to the countries affected remains a top priority. Our local colleagues are working closely on site with the respective Emergency Services and relevant agencies. Sol continues to provide critical materials and deploy teams from across the region to aid in the professional and technical support required to re-establish supply of these vital services for the communities.
We wish to commend the relief teams and volunteers working tirelessly to restore order and stability to the impacted territories. As we face the aftermath of Irma, we face it together and we will rebuild even stronger.
 
Español
Como consecuencia del Huracán Irma, todos en el Caribe colaboramos para ayudar a reconstruir esta región a la que llamamos hogar.
En Sol estamos comprometidos con los territorios afectados y continuaremos el rol que desempeñamos en el proceso de restauración. El Equipo de Manejo de Crisis Corporativo se ha movilizado y trabaja incansablemente manejando aspectos de salud y seguridad de nuestros compañeros, proporcionando artículos esenciales, suministros médicos y equipo en los territorios afectados.
Continuamos enfocados en reestablecer nuestra capacidad de proveer combustible y servicios esenciales en los países impactados. Nuestros colegas trabajan de cerca con las respectivas Agencias Gubernamentales y Servicios de Emergencia. Sol continúa facilitando materiales cruciales y enviando equipos desde toda la región para proveer el apoyo profesional y técnico requerido para reanudar los servicios vitales en las comunidades.
 
Felicitamos a los equipos de respuesta de emergencias y a los voluntarios que trabajan incansablemente para restaurar el orden y la estabilidad de los territorios afectados. A medida que afrontamos juntos los efectos causados por Irma, los reconstruiremos más fuerte aún.

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Sol Petroleum Confirms Sufficient Product Supply

Bahamas: September 5, 2017 – SOL PETROLEUM BAHAMAS LIMITED (Sol), exclusive licensed distributor of Esso brand fuels in The Bahamas, confirmed that Sol is now, and will be, adequately supplied throughout the duration of the hurricane’s passage. Sol would like to assure our retail service station and commercial customers, in New Providence and the family Islands, that Sol has multiple contingencies in place to respond to potential impacts from Hurricane Irma.
Sol encourages all to take the necessary precautions in advance of the hurricanes arrival and to remain attentive to all advisories from the relevant authorities. Sol’s top priority is the safety of its employees and customers during this period.
Further to our notice on Facebook yesterday, please continue to follow Sol for updates until the threat has passed at: www.facebook.com/solpetroleumbahamas or www.solpetroleum.com/news

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Shell Lubricants Roadshow in Essequibo

Shell Lubricants took to the streets of Essequibo on July 28 2017 to host an unprecedented “Shell Lubricants Roadshow”. This event was geared at sensitizing the Essequibo populace of the range of Shell Lubricant products that are available to them. It specifically targeted Informal miners, Rice Farmers, PCMO operators and Outboard Engine operators.

The Shell Lubricants Roadshow was held at the G&P Jaigobin Supermarket in the heart of the central area in Essequibo, Anna Regina. The Roadshow saw in excess of 100 persons (Adults and Children) passing through to learn about some of the technology behind the various Shell Lubricant products available. Residents of Essequibo were also able to understand the principle of viscosity by demonstrations done on the Viscosity Demo tool. Presentations were also done demonstrating how to access Shell “Lubematch” to find the right Shell lubricants for their machinery. Both adults and children participated in a variety of exciting games and activities to win Shell branded prizes.

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Bahamas Long Island Regatta

This year marked the Long Island Regatta’s 50th Anniversary and the single largest event staged in Long island, on an annual basis, was celebrated in grand style! Over 40 sailing sloops (A, B, C & G Class) competed in 17 races across four sun-filled days in the crystal clear waters of Salt Pond, Long Island. On land, Long Islanders and visitors alike enjoyed the rake ‘n scrape music, delicious Bahamian food prepared the way only Long Islanders can, and the other elements of Bahamian culture that come together to make the Regatta the success that it is every year.

Sol Petroleum Bahamas Limited (Sol), once again, sponsored the prestigious Prime Minister’s Cup Race. Sol General Manager, Keith Glinton, was on hand to award the top four finishers: Captain Stefan Knowles (Running Tide), Captain Steven Smith (Lady Muriel), Captain Mark Knowles (New Legend) and Captain Leander ‘Magic’ Pinder (Southern Cross), with their hard earned trophies and other prizes for their efforts.

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Fire Safety with Sol French Guyana

The Sol French Guyana team organized two fire safety training sessions for members of the local team and pump attendants to attend. Each participant benefitted from these informative sessions which included lessons on different types of fire extinguishers, correct use of each extinguisher for various fires and fire evacuation guidelines. The team even had a chance to extinguish a live fire! All who were in attendance definitely enjoyed the sessions.
At Sol, we continue to dedicate significant resources into maintaining the aspect of safety by training, and retraining our staff, to be always conscious of safety concerns and to conduct themselves with these best practices in mind.

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Sol St. Kitts Hosts Lubricants Training

Sol St. Kitts staged a series of Shell Lubricants influencer trainings in September. A number of customers representing the power generation, transport, marine, commercial, retail and high street segments attended the training sessions, which were facilitated by Lubrication Specialist Douglas McClean. The local team also journeyed to the technical college to train the students enrolled in the mechanic programme.

The sessions focused on the basics of lubrications, the Shell product formulation and the benefits of using the many lubricants that Shell has available to meet their lubrication needs.

After interviewing a number of the participants, it was clear that the training was beneficial to everyone and customers are looking forward to more of these sessions. At the end of the training, everyone received a certificate of participation and a gift.

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Excelling in Customer Service All The Way

The recently launched Customer Feedback Campaign at Sol and Esso Service Stations across the island is off to a fine start. The programme is designed to capture customer feedback and to ensure that an exceptional customer service culture is maintained. As part of the programme, monthly incentives are being offered to both customers and service station attendants and this month we celebrate our first winners! Esso Tweedside and Sol Bank Hall came out on top and are the first to claim victory after the launch of the Customer Feedback Campaign.

Esso Service Champion

Congratulations are in order for Marlene Holder of Esso Tweedside Service Station, one of our two outstanding service attendants!
Esso Tweedside is proud to have Marlene as a member of the team. She is a shining example of excellent customer service and is known for her enthusiasm and pleasant attitude. The staff also consider her to be a great team player.

Sol Service Champion

Kemar, one of the newest Sol employees, has been with the Sol Bank Hall team for only one month! He is a fast learner and makes a great effort to ensure that the job “gets done”. His customers mentioned his friendly attitude and willingness to go the extra mile.
Both of these Customer Service Representatives are very deserving of this month’s Customer Feedback Campaign prize.
We also want to congratulate the entire team for their hard work and dedication to the new programme and the continuous improvement of our customer service.

Winner’s Row!

Kimberley Boyce is the first customer to win $250 in free fuel. The Customer Feedback Campaign encourages persons to offer honest feedback on their service at any Sol or Esso service station for a chance to win $250 in free fuel.
Kimberley was excited when she received the call that she had won. She explained, “ I was so shocked! I didn’t expect to win, far less to be the first person but I am very grateful.” She also noted that the free fuel would go a long way and added that it was a pleasure to be rewarded for providing feedback. “It is an excellent idea”, she said and everybody benefits!

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Sol BVI Congratulates the First "What's Your Story?"

As Sol BVI endeavours to improve on the level of customer service offered, we are proud to announce this month’s winners of the Sol Excellence ‘What’s Your Customer Story’ programme. Congratulations to Collin Stevens, Binu Benziger, Jackqueline Hyman and Sharona Pickering the proud winners of Sol ‘Go Further’ fuel!
How does the Sol Excellence ‘What’s Your Customer Story’ work? At our three Sol Service Stations, Botanic Service Station and Round-A-bout Service Station on Tortola and Enchantment Service Station on Virgin Gorda, customers receive our Sol Excellence ‘What’s Your Customer Story’ wallet card which provides them with information for completing our online customer service feedback survey.  At www.solpetroleum.com/feedback, customers share their stories about their service experience and are entered into a drawing for a chance to win one of our monthly prizes of free fuel.
“We’ve received some amazing feedback and we extend heartfelt thanks to everyone who has participated thus far.  This is an ongoing campaign and it’s possible that you can be the next lucky winner. So on your next visit to any Sol Service Station, let us know what your experience was at www.solpetroleum.com/feedback,” said Elton Callwood, Sales/Marketing Representative, Sol BVI.

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