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Excelling in Customer Service All The Way

The recently launched Customer Feedback Campaign at Sol and Esso Service Stations across the island is off to a fine start. The programme is designed to capture customer feedback and to ensure that an exceptional customer service culture is maintained. As part of the programme, monthly incentives are being offered to both customers and service station attendants and this month we celebrate our first winners! Esso Tweedside and Sol Bank Hall came out on top and are the first to claim victory after the launch of the Customer Feedback Campaign.

Esso Service Champion

Congratulations are in order for Marlene Holder of Esso Tweedside Service Station, one of our two outstanding service attendants!
Esso Tweedside is proud to have Marlene as a member of the team. She is a shining example of excellent customer service and is known for her enthusiasm and pleasant attitude. The staff also consider her to be a great team player.

Sol Service Champion

Kemar, one of the newest Sol employees, has been with the Sol Bank Hall team for only one month! He is a fast learner and makes a great effort to ensure that the job “gets done”. His customers mentioned his friendly attitude and willingness to go the extra mile.
Both of these Customer Service Representatives are very deserving of this month’s Customer Feedback Campaign prize.
We also want to congratulate the entire team for their hard work and dedication to the new programme and the continuous improvement of our customer service.

Winner’s Row!

Kimberley Boyce is the first customer to win $250 in free fuel. The Customer Feedback Campaign encourages persons to offer honest feedback on their service at any Sol or Esso service station for a chance to win $250 in free fuel.
Kimberley was excited when she received the call that she had won. She explained, “ I was so shocked! I didn’t expect to win, far less to be the first person but I am very grateful.” She also noted that the free fuel would go a long way and added that it was a pleasure to be rewarded for providing feedback. “It is an excellent idea”, she said and everybody benefits!

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Sol BVI Congratulates the First "What's Your Story?"

As Sol BVI endeavours to improve on the level of customer service offered, we are proud to announce this month’s winners of the Sol Excellence ‘What’s Your Customer Story’ programme. Congratulations to Collin Stevens, Binu Benziger, Jackqueline Hyman and Sharona Pickering the proud winners of Sol ‘Go Further’ fuel!
How does the Sol Excellence ‘What’s Your Customer Story’ work? At our three Sol Service Stations, Botanic Service Station and Round-A-bout Service Station on Tortola and Enchantment Service Station on Virgin Gorda, customers receive our Sol Excellence ‘What’s Your Customer Story’ wallet card which provides them with information for completing our online customer service feedback survey.  At www.solpetroleum.com/feedback, customers share their stories about their service experience and are entered into a drawing for a chance to win one of our monthly prizes of free fuel.
“We’ve received some amazing feedback and we extend heartfelt thanks to everyone who has participated thus far.  This is an ongoing campaign and it’s possible that you can be the next lucky winner. So on your next visit to any Sol Service Station, let us know what your experience was at www.solpetroleum.com/feedback,” said Elton Callwood, Sales/Marketing Representative, Sol BVI.

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Repeat Visitors Prepare for Sol Rally Barbados

With three months to go before their cars are due to be shipped from Portsmouth, rally teams across the United Kingdom are making preparations for their annual trip to the Caribbean’s biggest annual motor sport International, Sol Rally Barbados 2016. Among more than 30 repeat visitors already entered, drivers Kenny Hall, Joe McQuillan and Simon Wallis and their co-drivers will have notched up more than 50 visits between them when they arrive this year.
The Barbados Rally Club’s (BRC) premier event, Sol RB16 will run from Friday to Sunday, June 3 to 5, with Scrutineering and the King of the Hill ‘shakedown’ event the previous weekend, May 28 and 29. More than 70 entries have now been posted on the official web site, www.rallybarbados.net, almost three-quarters from overseas.
In Country Antrim, Northern Ireland, farmer Joe McQuillan’s Masserene Park Farms Mitsubishi Lancer Evo IX has been undergoing some restorative work. With Scottish co-driver Sean Donnelly, ‘The Big Man’ enjoyed his best results last year on his fourth trip to Barbados, winning Group A on LIME King of the Hill, then finishing 12th overall on Sol RB15, narrowly losing the class to Rupert Lomax after a great battle over the weekend.
The five-time Mid Antrim Champion, who will be joined for a second year by Donnelly, told rallybarbados.net this week: “We’re looking forward to Rally Barbados. Once again, the Evo has been under major rebuild due to having a small off in Scotland last July. I’ve been out in a Subaru, but the Evo is really the car for me. Finishing 12th last year and winning the class at King of the Hill was a long time coming. This year, it will be full attack from the start, if the car behaves itself. I hope for a similar drive to 2015, possibly even quicker . . . hopefully the ‘luck of the Irish’ will play a part!”
Around 200 miles to the east, in the Scottish Borders, Kenny Hall has been working on his Ford Puma in readiness for his 14th visit to rally in the island; with family holidays added in, he has visited Barbados well over 20 times since his first trip in 2002. Co-driver Fenny Wesselink from the Netherlands, who is on her 11th trip to compete, also slotted in a family holiday in Barbados last October.
After three class wins in an Opel Corsa, the four-time Scottish class champion has not enjoyed the same success since he debuted his ex-works Ford Puma in 2010, when a wrong-slot in the Simpson Motors Super Special cost him an almost certain class victory. Problems have intervened since then, even last year when he finished third in Modified 6, only for the gearbox to shatter on the very last stage. He limped to the start of the Bushy Park Super Special, however, so did earn an overall classification.
This week he reported: “My flights have been booked since last year, and we’re looking forward to coming back. I’ve just rebuilt the gearbox and we put the engine in at the weekend; it’s not running yet, but I hope all goes to plan.”
Another 350 miles further south, in Cambridgeshire, computer specialist Simon Wallis is making ready his Cambridge Compilers Group N Subaru Impreza N10, last seen in Barbados in 2014. Sol RB16 will be Wallis’s 10th trip, the fourth in the N10 and his second with co-driver, Peter Horsman.
Wallis says: “Many of my most memorable rallies have taken place on islands: two trips to Mull, four to the Isle of Man and this year will be my 10th to Sol Rally Barbados.” Since his last visit, Wallis has ticked another iconic island rally off his checklist, Paperclix Rally Jersey – in October 2014, he finished fifth in the 4wd class, a creditable result for a first visit to an island where the narrow lanes often claim victims: “We were fortunate to get away with a single puncture, after hitting an unseen rock.”
After running as high as third before he lost fifth gear one stage from home, he claimed his career-best result as a driver two months later, fifth in the 2014 Rockingham Sunday Stages. Last August, after finishing second in Group N on the Tyneside Stages, things went wrong the Patriot Stages the following month: “The clutch bell-housing broke with a bang loud enough to startle the driver; the rally was over – a day to forget. Subaru specialists Autosportif Engineering have just repaired and refitted the Hewland gearbox, so we’re ready to go again.”
Sol Rally Barbados is a tarmac rally, with around 22 special stages run on the island’s intricate network of public roads, under road closure orders granted by the Ministry of Transport & Works; Sol RB16 and the previous Sunday’s King of the Hill ‘shakedown’ event, are organised and promoted by the Barbados Rally Club, which will celebrate its 60th Anniversary in 2017. Sol RB16 marks the ninth year of title sponsorship by the Sol Group, the Caribbean’s largest oil company.

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Sol Prepares to Launch Free Fuel For Life

Sol, the region’s leading supplier of energy products, continues to reward customers for their continuous support, by giving them the opportunity to win free fuel for life. Customers in Grenada will soon experience this rewarding opportunity, when the Free Fuel For Life promotion is launched later this month.
This highly anticipated promotion will begin at select Sol service stations on January 21, 2016. One lucky customer will claim the ultimate prize of Free Fuel For Life from Sol, valued at EC$6,000 per year. With every EC$50 spent in fuel at participating service stations across the island, customers will receive an entry form to participate in the competition.The promotion will run for a period of 10 weeks and will conclude on March 31, 2016. The grand prizewinner will be selected on April 4, 2016.
Speaking on the upcoming launch of ‘Free Fuel For Life!’ in the Grenada market, Sol EC Ltd – Grenada Country Manager, George Bain Jr. said, “The level of support we have received since the introduction of the Sol brand in Grenada has been tremendous! We want to publicly show our appreciation to our loyal, dedicated customers by giving them this rewarding opportunity to go even further with free fuel for life. This promotion has been very successful in other Caribbean territories and we anticipate the same level of success, or even greater, for this market!”
Customers participating in the ‘Free Fuel For Life!’ promotion will also have additional opportunities to win prizes and enjoy a number of courtesy services with two weekly activities: ‘Tune-up Thursdays’ and ‘Fantastic Fridays’. On select Thursdays throughout the promotion period, a special team will be on site at pre-determined stations to offer complimentary oil, tire and fuel checks. This team will also be distributing Sol-branded tokens to customers. The ‘Fantastic Fridays’ promotion will occur on select Fridays during the promotion period, when a special team will conduct weekly draws at pre-determined stations. The prize for these weekly draws will be fuel prizes valued at EC$250.
Mr. Bain said that the launch of ‘Free Fuel For Life!’ and the weekly promotions to customers in the Grenadian market is an example of Sol’s commitment to its customers with quality products and exceptional service. The promotion has had an extremely successful run in Barbados, St. Lucia and St. Maarten.

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Sol excited to launch Free Fuel for Life Promotion
Sol continues to present St. Vincent communities with opportunities to win exciting prizes. The company recently announced that their highly anticipated promotion Free Fuel For Life will begin at select Sol service stations on January 15, 2016. One lucky customer will claim the ultimate prize of Free Fuel For Life from Sol, valued at EC$4,800 per year.
With every EC$50 spent in fuel at participating service stations across the island, customers will receive an entry form to participate in the competition.The promotion will run for a period of 10 weeks and conclude on March 25, 2016. The grand prize-winner will be selected on April 1, 2016.
Sol EC Ltd – St. Vincent General Manager, Steve Francis commented on the timing of the promotion stating, the Free Fuel for Life promotion will generate some major excitement in the market as the promotion comes after the recent launch of the Sol Go Further fuels and the now fully renovated Arnos Vale service station. Customers who purchase the Sol Go Further line of fuels can now benefit from an extra 10Km more in mileage per full tank plus a chance to win free fuel for life thanks to Sol.”
Customers participating in the Free Fuel for Life promotion will have multiple chances to win prizes with the region’s leading energy company. The promotion will feature two weekly activities: ‘Win it Wednesdays’ and ‘Fuel up Fridays’. On select Wednesdays throughout the promotion period, a special team will conduct weekly draws at pre-determined stations. The prize for these weekly draws will be fuel prizes valued at EC$250. The Fuel up Fridays promotion will take place on select Fridays during the promotion period, featuring a phrase posted to the Sol Facebook page. The first nine persons to come to the listed location, purchase EC$50 in fuel between 3 p.m. and 4 p.m. and repeat the phrase, will win a fuel voucher of EC$50 for their next visit. For the official rules and regulations of the promotion, customers may visit www.solpetroleum.com/freefuelforlifestvincent.
The launch of Free Fuel For Life and the weekly promotions to customers in the Vincentian market is an example of Sol’s commitment to local customers and to show appreciation for the continuous support. The promotion has already had an extremely successful run in Barbados, St. Lucia and St. Maarten.
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Sol Presents Prizes to Primary School

The students of the Blackman and Gollop Primary School have been crowned the ‘Tennis Champions’ of Sol’s recently concluded, punch card promotion. The school received a developmental prize compliments of Sol, the leading supplier of energy products in the Caribbean.
The ‘Tennis Champions’ punch card promotion was designed to raise awareness for the Sol Primary Schools Tennis Programme. This on-going programme introduces primary school students to the sport of tennis and helps them develop their tennis skills. The ‘Tennis Champions’ punch card promotion was held from November 2- November 30, 2015. The promotion was conducted throughout the three primary schools currently participating in the tennis programme. The three primary schools are The Blackman Gollop Primary School, The Grantley Prescod Memorial Primary School and Luther Thorne Memorial Primary School.
The Blackman Gollop Primary School claimed first place in the ‘Tennis Champions’ punch card promotion by collecting the most completed punch cards during the promotion period. The Grantley Prescod Memorial Primary School and Luther Thorne Memorial Primary School, placed second and third respectively.
Sales Executive at Sol Barbados Ltd., Denise Mendes, officially presented the developmental prize to Principal of The Blackman Gollop Primary School, Olwin Walker on the school grounds on December 9, 2015. During the ceremony Mendes said, “Sol is appreciative of the support we have received for both the on-going tennis programme and this punch card promotion. We hope this prize will provide you with the assistance you require to complete any projects geared towards improving your institution.”
The second and third place winners will also receive developmental prizes from Sol to assist their institution with progressive initiatives. The energy company prides itself as a community partner within the region, and is committed to youth and sport development within the 22 countries in which the company operates.

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Two lucky winners will receive a year’s supply

Lisa Riley and Maureen Pollard now have something in common; these women are the proud winners of the recently concluded ’Win With Sol Gas’ promotion held in Barbados. They each received a year’s supply of premium 100lb Sol cooking gas compliments of Sol, the leading supplier of energy products in the Caribbean.
Sales and Marketing Manager, Gina Cummins, and Sales Executive, Karen Bishop-McClean, both of Sol Barbados Ltd., presented the winners with their prizes on November 25, 2015.
The recently concluded ‘Win With Sol Gas’ promotion encouraged liquefied petroleum gas (LPG) users to call Sol’s customer service number, between September 21 and November 6, to order their new 100lb cylinders and be automatically entered in the competition.
Sales and Marketing Manager, Gina Cummins, conveyed the company’s heartfelt congratulations to the winners of the ’Win With Sol Gas’ promotion. She said the promotion was a demonstration of Sol’s dedication to its faithful customers across Barbados, and is pleased the promotion was a success.
“We are delighted that the ‘Win With Sol Gas’ promotion was well received by our LPG customers. The promotion was designed to not only reward our customers for choosing Sol as their preferred LPG provider; but also to interact with our customers and ensure that they are educated on the safety measures they should practice when using and storing LPG cylinders,” said Cummins.

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