SOL EC LTD. Celebrates Service Excellence in St. Lucia
SOL EC LTD. held its 4th quarter Dealers’ Meeting at Auberge Seraphine on Wednesday 14th March 2012 to acknowledge and reward the high levels of operational excellence displayed by dealers within the last quarter of 2011. The overall level of pride displayed by all sites during the 4th Quarter was remarkable and based on surveys conducted across Shell Service Stations in the region, customers were more than satisfied with the high levels of customer service they received when fuelling at Shell sites across St. Lucia.
Competing with dealers from Barbados, Belize, Suriname, St. Vincent, St. Lucia, Grenada, and Guyana, the spotlight this quarter was shared by Shell Bexon & Shell E Jn Marie & Sons for Top Performing Shell Sites in St. Lucia. Each winner was thrilled and excited to be acknowledged as a top performer, and shared the same sentiments about being honored. Mrs. Rambally, dealer for Shell Bexon described a feeling of excitement over the win, while E. Jn. Marie in his speech noted, “it was quite an honor” to receive the prize as top performer.
The commitment of these two dealers is continuously demonstrated in their dedication to promoting operational excellence at their sites, and by extension to ensuring that all staff learn from the positive attitudes displayed by the winning staff members. For Mrs. Rambally commitment is achieved by “Having staff understand the importance of customers to the business for our survival in the market.” She also stressed that, “We cannot over emphasise how important our customers are to us.”
But for E. Jn. Marie it was a case of securing commitment through “walking the walking” as the site dealer. He observed that “attendants need little encouragement; however we have created a family like environment where staff enjoy their work and receive encouragement from each other daily.”
Speaking on their plans to secure a top spot in Customer Service for 2012 from among more than 60 programme participating service stations, both emphasised in unison that the time was right for all dealers to reassess their performance and to actively seek opportunities for improvement, while maintaining the standard achieved in other areas.